When and how did your collaboration with Sescom begin?
It was 10 years ago, in 2015, with the start of the first FM contract for one of our key clients. At the time, I was a service coordinator. In my previous job, I worked as a fire protection (PPOŻ) coordinator, and Sescom was looking for candidates for a coordinator position. I had experience and knowledge in a field where Sescom was just getting started.
What convinced you to join Sescom?
I don’t remember – it was a long time ago. I enjoyed working as a coordinator, and Sescom offered me a similar position, so I agreed.
What makes you stay here after all these years?
Over the years, I’ve worked in different regions in the FM industry, for clients with diverse profiles, which has given me constant opportunities for growth.
How has your scope of responsibilities changed over time?
As I mentioned, I started as a service coordinator for a key client. Then, I became the HVAC coordinator for Poland, later the deputy team leader, and finally the leader of the HVAC Retail team. After that, I was promoted to Deputy Coordination Manager, and then to HVAC Retail Coordination Office Manager. In this role, my responsibilities expanded to overseeing the Czech subsidiary and later the DACH region. Eventually, I was offered the opportunity to take charge of the entire foreign market. After a year and a half, with the introduction of a new regional division, I began overseeing the DACH, SK, CZ, and HU regions.
What are you currently working on?
I’ve just finished six months of supporting the Polish HVAC team, during which we implemented structural changes aimed at improving customer service. Now, I’m returning to full-time work in foreign markets – WEST EU. I oversee the entire client, coordination, service, and project aspects in the DACH, Czech, and Hungarian regions.
What does your team look like?
I manage three operational teams: Czech, Hungarian, and German – a total of 20 people.
What skills are necessary for your position?
Self-discipline, patience, responsibility, a broad perspective, and empathy.
What do you enjoy most about your job?
In many aspects, I have the opportunity and influence to implement changes both within the department and in collaboration with clients, service teams, and other colleagues. I can adapt and respond to the needs/requirements/expectations of a given market or situation. I enjoy complex and intricate projects that may seem difficult or impossible at first glance but, with a shift in approach, we manage to successfully execute them. I like optimizing processes because I want my team members and clients to have a good working experience. That’s also why I dislike time-wasting.
How would you describe your personality in a few words?
Meticulous, consistent, action-oriented, and someone who likes to keep things moving.
What have been your biggest successes or the project you’re most proud of?
Over the past 10 years, I’ve frequently been invited to work in different operational departments, in various regions with different client profiles, always with the primary goal of improving the department’s functioning. One of the biggest challenges was fully transitioning to foreign markets, where I successfully restructured internal processes to enhance both client service quality and departmental efficiency. This was appreciated by both sides.
How was the past year for you, and what are you focusing on in the new one?
The past year was very intense due to working across two departments. Plus, in Operations, there’s always a lot going on – we had many demanding projects to complete. Entering the new year, I’m continuing the goals set last year, aiming to optimize processes to adapt to changing market conditions (more on that soon). Additionally, this year, I’m focusing on self-development.
What do you like to do in your free time? Any hobbies?
Water sports and motorcycle riding.
