We take care of what is invisible to the eye – the technical maintenance of retail and service outlets.
Knowledge and experience
We have possessed the technical expertise necessary to help customers manage their network facilities in terms of HVAC, refrigeration, electricity, and construction solutions. We provide secure and comprehensive solutions, basing on our long-term experience with retail and service facilities. We create and develop our own IT solutions. As our experience has shown that all of our customers operate in their own individual manner, we adjust our cooperation model to their needs.
One of our leading solutions is an IT platform called SES Support. It is used to report failures, outages and other technical issues on-line. Above all, it facilitates the communication process between customers, retail units, and ourselves, leading to improved service quality.
Apart from this, our customers have access to a mobile application – SES Mobile, which is particularly effective with individual outlets. Through this app, you can effortlessly create a report, describe a problem and take a picture of e.g. damaged equipment, which saves employees time. Moreover, the app allows you to track ticket status so that you can check if the service is on the way.
Innovative data analysis
Since the beginning of Sescom, we have collected data from the Facility Management area in various systems. Yet, it is not access to data but the intelligent analysis of it that serves as a source of comprehensive knowledge best management decisions are based on. That is why we are constantly improving our original Sescom Intelligence system and our SES BI platform – to better explore the relationships between various kinds of data: financial, technical and on energy consumption. We generate more than 400 reports for our clients each year and create a preliminary recommendation on what directions efficient management of a given network should take.
Current maintenance actions